Organise your insurance office in accordance with Law 4583/2018 and the Insurance Distribution Directive (IDD)

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Main parts of the myIDD Application

The myIDD application helps insurance distributors to comply with Law 4583/2018 and the European IDD Directive. It offers tools for:

Improving Customer Service: Faster and more effective customer consent for electronic communication.
Compliance with Law 4583/2018 and IDD: Ensures compliance with legal requirements in insurance distribution.
Request and Complaint Management: Easy recording and tracking of customer requests.
Personal Data Protection (GDPR): compliance with the Data Protection Regulation.

Monitoring the process via myIDD

The myIDD service allows you to monitor the insurance distribution process in the following ways:

Recording: Communication and pre-contractual information forms are recorded in detail.
Reminders: You can send reminders to ensure the smooth flow of your processes.

This allows you to send reminders and ensure the smooth flow of your processes.

Secure storage of documents

The documents in the service service are securely stored on the Microsoft Azure platform, which ensures:

Quick and seamless access to your documents, anytime.
Protecting the integrity of documents, ensuring that they remain secure and unaltered.

This guarantees the security of your data and easy management.

Advantages of the myIDD service

Electronic confirmation

You can obtain the required consent from your client electronically by sending them the legally required information and the needs assessment form for signature.

Saving time

Save time, as there is no need to move or send documents by courier.

Accessibility from any device

The myIDD service is available on any mobile device, such as a tablet or mobile phone.

Flexibility in the conduct of procedures

Flexibility in scheduling the required procedures, both for you and your customers.

The electronic document signing process in the myIDD service is simple and secure for your insurance agency.

Create a new contact

You record the necessary customer details and create a new contact in the myIDD service.

Sending a document for electronic signature

Send the document for electronic signature via email to the customer, using the myIDD service.

Receipt & Confirmation by the customer

The client receives a personalised link via email and goes to the document preview.

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Home Page

It acts as a dashboard, providing key performance metrics and a summary view of the processes and status of requests.

Create a Candidate Customer

The new customer registration process includes mandatory fields, ensuring the accurate recording of data for each customer.

Management of Customer Requests and Complaints

A tool for monitoring and managing customer requests and complaints facilitates immediate response and resolution.

Management of the GDPR

It ensures compliance with data protection regulations (GDPR) by providing a tool to securely manage customer requests.

Customer Background

It provides a customer history, including changes and signed documents, making it easy to track transactions and agreements.

Main Parts of the myIDD App

The myIDD service provides comprehensive tools for the compliance of insurance agents with Law 4583/2018 and the European IDD Directive, while enhancing customer service and transparency in insurance distribution.

Business News about the myIDD Service

GDPR: Everything You Need to Know About Protecting Your Personal Data

Τι Σημαίνει η Υποχρεωτική Ενημέρωση από τον Ασφαλιστικό Διαμεσολαβητή σας

What does the Mandatory Information from your Insurance Ombudsman mean?

Law 4583/2018: everything you need to know

IDD compliance: what it is and why it is important for insurance companies

Digital Transformation for Insurance Offices: A Guide to Successful Implementation

Organize your insurance office with myIDD!

The myIDD service provides a valuable tool for meeting the requirements of Law 4583/2018, ensuring compliance for
insurance agents and protection for consumers.

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Frequently asked questions

What is IDD?

Under Law 4583/2018 and the Insurance Distribution Directive (IDD)

The IDD (Insurance Distribution Directive).

Under Law 4583/2018, insurance intermediaries must act with honesty, impartiality, and professionalism (Annex No. 1), provide accurate, complete, and appropriate pre-contractual information to insurance product recipients (Annex No. 2), and prioritize their clients' best interests. Law 4583/2018 is available here: Link.

Insurance intermediaries must consistently act with honesty, impartiality, and professionalism, ensuring clients receive accurate, comprehensive pre-contractual information and prioritizing their best interests.

The IDD establishes an updated, harmonized legal framework governing the distribution of insurance, reinsurance, and insurance-based investment products (PRIIPs)." (Replaced "provides" with "establishes" for precision, removed "containing rules applicable" as redundant.)

Key requirements include:

✓ Registration of insurance distributors and cross-border activities
✓ Professional knowledge, competency, and organizational standards
✓ Customer-centric principles for assessing requirements and needs
✓ Conduct rules (transparency and conflict of interest management)
✓ IPID (Insurance Product Information Document) for non-life products
✓ Cross-selling practices
✓ Product development and governance standards
✓ Additional rules for insurance-based investment products.

Further details are available in the following document here.
What is the subject and purpose of IDD?

The Insurance Distribution Directive (IDD) focuses on enhancing the protection
of consumers and retail investors when purchasing insurance products and insurance-based investment products. It guarantees a consistent level of protection and transparency, regardless of where or how an insurance policy is purchased

Accordingly, the Directive aims to:

Impose the same rules across all distribution channels, including
direct sales by insurance companies. This creates a level playing field for all parties involved in the sale and distribution of insurance products

Improve consumer protection.

Ensure greater transparency from insurance distributors regarding the price and cost of their products, provide clearer and more
comprehensive product information, and establish enhanced rules of conduct, especially when offering advice
conduct, especially when offering advice.

Introduce comprehensive product oversight and governance requirements to ensure that all insurance products sold and distributed meet the needs and requirements of their specific target market.

Foster the development of a single European market for financial services.
Who and what is affected by the IDD directive?

The scope of the Insurance Distribution Directive (IDD) covers the distribution of both insurance and reinsurance products.

✓ Enterprises that engage in direct selling of (re)insurance products, including insurance undertakings selling directly to customers
✓ Ancillary insurance intermediaries, such as travel agencies and car rental companies, when they distribute insurance products as a secondary activity
car rental.
✓ Online platforms and websites that enable customers to compare or purchase insurance products based on criteria they select, such as price comparison websites, provided certain conditions are met
such as, for instance, price comparison websites, subject to certain conditions.

It should be noted that the category of "insurance consultants" has been abolished and replaced by the term "insurance agents" in the regulatory framework
«ασφαλιστικούς πράκτορες
What are the main requirements of the directive?

What they said about us

Ease of use

As an insurance agent, I was looking for a solution to simplify the process of electronic contract signing. myIDD.gr helped me save valuable time. The platform is extremely easy to use and my clients are delighted with the speed and security of the process.

John Papadopoulos

Insurance Agent

I highly recommend it!

I was looking for an "automatic" solution that would save me time, be compliant with the IDD and at the same time be reliable. In the application service I found what I was looking for! Through this application, the process of creating the necessary forms is very easy and fast and at the same time gives the prospective insured a professional and serious impression of the insurance agent!!

Alexis Raptidis

“ichampion” 699444**46

Excellent support

I had a few questions in the beginning, but the myIDD.gr support team was always there to help me. Their patience and expertise impressed me.

George Dimou

Independent Insurance Partner

«Skyline Insurance»

The myIDD provided us with a solution to all our searches for the IDD directive and for the management of complaints and personal data of our customers. It gave us tools for our compliance with the law but also to better serve our customers.

Riga Stavroula

(697282**75)